KVMGalore® - Your KVM Switch Superstore™

KVMGalore®

Who is KVMGalore?

How to subscribe to KVMGalore?
What are the benefits for subscribing to KVMGalore?

Orders and Shipments

What is the status of my order?
Has my order shipped?
I never received my order, what should I do?
Something is missing from my order, what should I do? 
How can I track my order? 
My order should have arrived. Why haven't I received it yet?
What shipping services do you offer? 
Do you ship internationally? 
I got a package, but it's not what I've ordered. What should I do?

Returns

What is your return policy? 
How do I return a product? 
The product I've received doesn't work -- it appears to be defective. What should I do? 
The product I've received is damaged -- it appears to have been damaged during shipment. What should I do? 
When will I receive a refund for a returned product?

Ordering and Credit Card Information

What credit cards do you accept? 
Do you accept purchase orders? 
Do you accept PayPal? 
Do you accept wire transfers? 
When will my credit card be charged? 
How can I cancel my order? 
The charge on my credit card appears to be incorrect. What should I do? 
Do I have to pay Sales Tax? 
Can I get a copy of my Receipt / Invoice?

Who is KVMGalore?
KVMGalore® is an online store specializing in wireless, Ethernet, IP and hardware solutions for HDTV home-theater switching, extension and distribution; audio/video extension and distribution for various applications such as digital-signage; local and remote keyboard/video/mouse (KVM) switching, extension and LCD consoles; and a variety of other KVM, DVI, USB, video, audio and power solutions along with associated accessories, adapters and cables.

With more than 15 years of experience in the industry, we are experts in KVM, A/V, Digital Signage and HDTV switching extension and distribution solutions. KVMGalore offers the most current and cutting-edge technology from the industry's leading manufacturers, at the best available prices.

KVMGalore staff is technically knowledgeable about the solutions we offer, utilizing high-end products. Once you select a solution, KVMGalore presents additional items to consider – offering only those that work in tandem with the selected product – to complete your system.

KVMGalore is the first to offer new and emerging technologies and products, but only after they meet our strict technical and quality standards. Therefore, you can always be confident that every solution we offer has first been tested by KVMGalore, to confirm its quality and validate its technology.

Follow us on Twitter. Find us on Facebook.

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How to subscribe to KVMGalore?
1) When you first create an account with KVMGalore (when checking out or by clicking on "Account Login"), select "Subscribed" to Newsletter under "Options".
2) If you already have an account with KVMGalore, log-in, click the "Update" button to update your account information, then select "Subscribed" to Newsletter under "Options".
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What are the benefits for subscribing to KVMGalore?
KVMGalore subscribers receive news, product updates and special offers exclusive to our subscribers!
As a KVMGalore subscriber, you'll receive:
- Preferred rewards
- Private sale offerings
- Exclusive promotions
- Price-drop announcements
- "Bargain of the Month" announcements
- Sale announcements
- New-product introductions
- "What's New" on KVMGalore announcements
KVMGalore subscribers also receive our periodic knowledge-based newsletters, advising our loyal subscribers of:
- Product spotlight focusing on accomplishing specific tasks
- Innovative solutions utilizing new technologies
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What is the status of my order?
Log in to kvmgalore.com by clicking the "MyName's Account" link at the top right corner of the screen, and view all your orders on the left section of the screen. All your orders will show (most recent order at the top of the list), each indicating its status.
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Has my order shipped?
Log in to kvmgalore.com by clicking the "MyName's Account" link at the top right corner of the screen, and view all your orders on the left section of the screen. If your order has already shipped, its status will indicate that.
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I never received my order, what should I do?
Log in to kvmgalore.com by clicking the "MyName's Account" link at the top right corner of the screen, and view all your orders on the left section of the screen. If your order has already shipped, its status will indicate that. The shipping tracking number is also indicated. To track your shipment, go to the link provided under "Comments" (the shipper's Web site) and type in the shipments tracking number.
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Something is missing from my order, what should I do?
Write to Customer Service via our contact form, indicating the order number and the items that are missing. We will respond to you via e-mail with resolution instructions.
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How can I track my order?
An e-mail was sent to you when your order shipped, indicating the shipment tracking number. The e-mail also included a link to the shipper's Web site for you to track the shipment. Use that link to track your shipment. If you did not receive or no longer have the email, log in to kvmgalore.com, click the "MyName's Account" link on the top right corner of the screen, and view all your orders on the left section of the screen. If your order had already shipped, its status will indicate that. The shipping tracking number is also indicated. To track your shipment, go to the link (to the shipper's Web site) provided under "Comments" and type in the shipment’s tracking number.
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My order should have arrived. Why haven't I received it yet?
An e-mail was sent to you when your order shipped, indicating the shipment tracking number. The e-mail also included a link to the shipper's Web site for you to track the shipment. Use that link to track your shipment. If you did not receive or no longer have the email, log in to kvmgalore.com, click the "MyName's Account" link on the top right corner of the screen, and view all your orders on the left section of the screen. If your order had already shipped, its status will indicate that. The shipping tracking number is also indicated. To track your shipment, go to the link (to the shipper's Web site) provided under "Comments" and type in the shipments tracking number.
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What shipping services do you offer?
We use UPS to ship both domestically and internationally. We offer all shipping services that are available through UPS. Click here for more shipping information and a detailed list of available shipping levels of service.
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Do you ship internationally?
Yes.
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I got a package, but it's not what I've ordered. What should I do?
Write to Customer Service via our contact form, indicating the order number and the items you mistakenly received. Please make sure to provide all available information on the product, including brand name, product name, and part number (information documented on the product). We will respond to you via e-mail with instructions for resolution.
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What is your return policy?
You may return items purchased from KVMGalore within 14 days of delivery for a refund on the returned product, less a restocking fee. Click here for more details on our return policy.
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How do I return a product?
You need to obtain a RMA (Return Merchandise Authorization) from KVMGalore in order to return a product. Click here for detailed instructions for product return.
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The product I've received doesn't work -- it appears to be defective. What should I do?
Contact the manufacturer's Technical Support. Visit our Technical Support page for phone numbers for each of the product’s manufacturers.
The manufacturer's Technical Support will be able to assist you. If the manufacturer's Technical Support has concluded that the product is defective – it will be replaced under the Manufacturer's warranty.
In some cases (depending on the Manufacturer's policies), the Manufacturer will arrange for the replacement. In other cases, the Manufacturer will ask you to make replacement arrangements with KVMGalore. In this case – you will need to obtain a RMA (Return Merchandise Authorization) from KVMGalore in order to return a product. Click here for detailed instructions for product return.
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The product I've received is damaged -- it appears to have been damaged during shipment. What should I do?
Refuse delivery. If you have already accepted delivery -- notify us immediately by writing to us via our contact form. Click here for detailed instructions on what to do when the product you've received is damaged.
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When will I receive a refund for a returned product?
Refund for a returned product is processed after we've received and inspected the returned product. Refund processing may take up to 30 days to complete. Click here for more details on our return policy.
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What credit cards do you accept?
Visa, MasterCard, American Express, Discover
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Do you accept purchase orders?
No. We do not accept purchase orders.
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Do you accept PayPal?
No. We do not accept PayPal.
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Do you accept wire transfers?
Yes. Write us via our contact form expressing your interest in paying for an order you are about to place by wire transfer, and we will respond to you via e-mail with all the information youneed to complete the wire transfer.
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When will my credit card be charged?
Your credit card is typically charged on the day you place your order.
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How can I cancel my order
Order cancellations may be submitted either by e-mail, or by phone, or through our Contact Us form. An order you cancel after the credit-card charge has already gone through (typically around 3:30 PM EST the day the order has been originally placed) is subject to an 8% cancellation fee.
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The charge on my credit card appears to be incorrect. What should I do?
Write to us via our contact form, indicating the order number and explain why you believe you have been charged incorrectly. We will investigate your complaint and respond to you via e-mail. Please allow us up to 3 business days to investigate your matter.
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Do I have to pay Sales Tax?
Sales Tax will be charged only on orders that ship to New York State. If you are tax-exept and wish to ship your order to a New York State address - please fax your tax-exept certificate to us at (212)679-0040, and we will refund your Sales Tax upon shipping your order.
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Can I get a copy of my Receipt/Invoice?
Yes. Log in to kvmgalore.com, click the "MyName's Account" link on the top right corner of the screen, and view all your orders on the left section of the screen. Click on "View/Print Full Order Detail" and print out your Receipt/Invoice.
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