In this Document
Contact us if you have any additional questions about your order.
Pending – The order has been successfully submitted to our sales department for processing.
Received – The order has been received by our sales department. Your credit-card payment has also been received and approved.
Processed – The order processing has been completed by our sales department. The order has been sent to the warehouse for shipment processing. Typically a shipping schedule is provided with this status.
Waiting on Shipping – The order is being handled by the warehouse, being boxed, and on its way to being shipped out.
Shipped – The order has been shipped. Typically a tracking number is provided with this status.
Partially Shipped – Part of the order has been shipped. Typically a tracking number is provided with this status. Information detailing which product has shipped and which is still on backorder is also provided.
Shipped Complete – The order has been shipped in full (after a previous partial shipment). Typically a tracking number is provided with this status.
Product on Order – A product in your order is not readily available to ship from inventory, but is expected to arrive in our warehouse and ship out to you within a short period of time. Typically an estimated ship date is provided with this status.
Product on Backorder – A product in your order is not in stock, either at our warehouse or at the manufacturer's warehouse. Typically an estimated ship date is provided with this status.
Canceled – The order has been canceled. Typically, the reason for the cancellation is detailed, as well as an updated payment status that pertains to the canceled order.
KVM Galore provides the capability of estimating the shipping costs of your order at any time. No login is required!
When you bring up your shopping cart (by clicking on the "Shopping Cart Icon" at the top right corner, you are presented with a link to "Estimate Shipping Costs on This Order". Clicking the link will prompt for entering your shipping Zip (Postal) Code, and Country. After a few seconds you will be presented with all shipping services available to your shipping destination, along with their corresponding costs.
Free shipping, when offered, only applies to Ground service, and is in effect only to shipping destinations to which Ground service is available through carriers used by KVMGalore.
KVMGalore offers a variety of shipping options through DHL and UPS. You may select your preferred shipping option during the checkout process, based on your shipping address. Such services may include:
When you provide your shipping address, insure that it is a physical address (we cannot deliver to a Post Office box) and is a valid shipping address. Include a phone number where you can be reached during the day in case there is a delivery problem.
All shipping charges are estimates and typically represent the actual final shipping charge. However, if the actual shipping charge is significantly greater than the estimated charge, we will increase the shipping charge and contact you before shipping the order for your approval. We will not ship the order without your consent to the increased shipping charge.
All shipping charges are subject to change without prior notice.
Contact us if you have any questions regarding shipping.
International Orders
KVMGalore ships internationally. KVMGalore offers a variety of international shipping options through DHL and UPS, You may select your preferred shipping option during the checkout process, based on your shipping address.
Shipment time varies between 4-14 days, depending on the selected shipping service and your location.
Your package may be delayed in Customs and delivery time may be longer than anticipated due to Customs activities.
International shipments might be subject to Duty, Brokerage fee, G.S.T., P.S.T. and other import taxes which will be collected from you by the shipping company upon delivery. KVMGalore has no control over these charges and does not collect them. These charges are typically based on the value of the product.
When you provide your shipping address, insure that it is a physical address (we cannot deliver to a Post Office box) and is a valid shipping address. Include a phone number where you can be reached during the day in case there is a delivery problem.
All shipping charges are estimates and typically represent the actual final shipping charge. However, if the actual shipping charge is significantly greater than the estimated charge, we will increase the shipping charge and contact you before shipping the order for your approval. We will not ship the order without your consent to the increased shipping charge.
All shipping charges are subject to change without prior notice.
Contact us if you have any questions regarding international shipping.
KVMGalore accepts payment by credit-card only. We accept Visa, MasterCard, American Express, and Discover.
Completely secure! Every time you send us your credit card number and your billing and shipping information, we use the industry-standard Secure Sockets Layer (SSL) technology to prevent the information from being intercepted.
Look for the lock icon at the bottom of your browser screen, indicating that your communication with our server is secure.
KVMGalore sells only brand new product. You will receive your purchase in the original manufacturer packaging with the manufacturer's warranty information enclosed.
All products include the original manufacturer's warranty. Warranty is provided by the product's original manufacturer based on the manufacturer's warranty terms and conditions. Warranty periods and terms vary in length by manufacturer, and are subject to the original manufacturer's terms.
If you suspect a product you've purchased from KVMGalore is malfunctioning, you should call the manufacturer's technical support for assistance.
KVMGalore will support any warranty claim you may have with the original manufacturer, for the duration of the warranty period, as long as you are the original customer of the product purchased from KVMGalore.
In the unlikely event that you are experiencing some difficulty with having the manufacturer resolve your warranty problem, please feel free to contact us, and we'll be happy to assist you towards a quick and satisfactory resolution of the matter.
All product descriptions, specifications and photos are publicly provided by the product’s manufacturer, and are presented by KVMGalore for reference only. All product descriptions, specifications and appearances are subject to change without prior notice. KVMGalore is not responsible for the accuracy of such descriptions, specifications, and/or appearances.
KVMGalore makes no warranties, either express or implied, as to any matter whatsoever, including, without limitation, the condition of the product, its merchantability, or its fitness for any particular purpose. KVMGalore shall not be liable for loss of profit, loss of business, special or consequential damages, or other financial loss which may be caused by, directly or indirectly, the inadequacy of the product for any purpose or use thereof or by any defect or deficiency therein, even if KVMGalore has been advised of the possibility of such damages or losses.
KVMGalore is based in New York State. New York State residents are liable for the sales tax of the county in which they reside. The minimum tax rate charged in New York State is currently 8.875%.
Due to software limitations, and in order to abide by law, theSales Tax rate and amount may be adjusted after your order has been placed. If this is the case, the final Sales Tax rate and amount on your order will reflect the correct Sales Tax rate that applies to the county of the shipping address.
Avocent, the Avocent logo, AMX, AVWorks, Click and Connect, Cybex, and The Power of Being There are trademarks or registered trademarks of Avocent Corporation or its affiliates.
AutoTuning and AutoView are trademarks or registered trademarks of Cybex Computer Products Corporation.
OSCAR is a registered trademark of Apex Inc.
Raritan, the Raritan logo, Cat5 Reach, Cat5 Simplicity, CommandCenter, CompuSwitch, ConsoleSwitch, Dominion, FiberReach, IP-Reach, MasterConsole, Paragon, SwitchMan, TeleReach, and Z-Series are trademarks or registered trademarks of Raritan Computer, Inc. or its affiliates.
KVMGalore, the KVMGalore logo, Rackit, and the Rackit logo are trademarks or registered trademarks of Rackit Technology Corporation.
All other trademarks or company names are trademarks or registered trademarks or property of their respective companies and/or owners.
Typographical Error Disclaimer
We make every attempt to insure that the descriptive and pricing information provided on our website is accurate and correct. However, KVMGalore is not liable for any typographical errors on the website. If you suspect information may be provided in error, report it to webmaster@kvmgalore.com for immediate correction.
Copyright © 2012 KVMGalore® - All Rights Reserved.
KVMGalore, and the KVMGalore logo are registered trademarks of Rackit Technology Corporation. "Your KVM Switch Superstore" is a trademark of KVMGalore.
All other marks are property of their respective owners.